PAYMENT
A minimum 50% deposit is required when placing an order for office furniture, with balance being due prior to installation/despatch. On furniture orders where delivery is expected within 5 working days, full payment is due on placement of order. Non-standard, custom made items may also require full payment on ordering. Title and property of all goods remain vested in Officeway and do not pass to the Customer until full payment is received.
LAYOUT AND DESIGN SERVICE / OCCUPATIONAL HEALTH AND SAFETY
Officeway provide a layout and design service with the aim of providing a layout that meets the specifications supplied by our customer. It is the customer’s responsibility to ensure that the layout is in accordance with any Occupational Health and Safety (O.H &S) regulations that may be applicable to their business, and to seek advice where necessary from Work Cover or an authorised O.H & S consultant.
WARRANTIES
Officeway sells products sourced from various suppliers. It is the supplier’s who determine warranties given on products supplied. In the interests of customer service, Officeway will assist wherever possible to support the process of warranty claims. However we are not ultimately responsible for the decisions of our suppliers in such warranty claims.
RETURNS POLICY / ORDER CANCELLATIONS
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty or don’t perform as advertised.
If customer cancels order after furniture production for their order has commenced, or after flat packed furniture has been assembled for them, there may be costs incurred.
STORAGE COSTS
Office furniture is ordered to be ready to install at customer’s premises within an expected date range discussed with the customer. Due to the significant space required for holding large furniture orders, there may be storage costs incurred in instances where the customer significantly delays the installation date and Officeway needs to put the items in storage.
INTERSTATE/REGIONAL DELIVERIES
Wherever possible, when we receive an interstate order, we will organise delivery of furniture items from a distributor located local to the customer. If there is no distributor local to the customer and we have to organise a freight company to transport ship from Melbourne to an interstate destination, we unfortunately cannot guarantee or be held responsible for any damage that could occur once it leaves our warehouse. This also applies to regional deliveries that are shipped by an external freight company.
COLOURS
All colours shown on the Officeway.com.au website are approximate indications only, and subject to the limitations inherent in digital images and displays. The onus is on the customer to either make arrangements to view real life colour samples or take the risk of making a decision based on the digital samples only.
GOOGLE ADWORDS REMARKETING
Officeway uses remarketing to advertise online.
Third-party vendors, including Google, show our ads on sites across the internet.
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